Customer retention is the new growth. Existing customers are significantly more likely than the average consumer to spend more, buy more, and recommend your brand to others. They are your most valuable asset.
Reasons to prioritize Retention
Existing customers are your profit-driven. It's 5 times cheaper to satisfy and retain them than acquire new ones.
It's easier to make repetitive purchases. Highly engaged customers buy 90% more often and spend 60% more per transaction.
Increase the upselling and cross-selling opportunities. Existing customers are 50% more likely to try your new products and services than new customers.
Happy and satisfied existing customers are the best source to refer your brand to their family and friends.
It you are always busy in acquiring customers, fighting marketing budget, or worrying about the high churning rate, we are happy to hear from you.
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